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EMARQUE.AI
Support

Support that keeps you online

Every EMARQUE system ships with an SLA you can plan around, from a one-tower research lab to a multi-site enterprise fleet.

Diagnostics & repair
Most issues are diagnosed remotely within 24 hours. For hardware repairs, we hold common parts for 5090, 6000 Ada, EPYC, Threadripper PRO and Xeon W locally.
Pickup & return logistics
Free pickup and return inside Klang Valley. Insured courier nationally. Air-gapped customers can ship to our cleanroom or arrange on-site visits.
Standard 57-point QC
Every system ships after 48 hours of CPU/GPU/memory/disk stress testing with a benchmark report. The same QC underpins every warranty repair.

Care plans

Standard Care

Included with every system

  • 1-year manufacturer-grade warranty on parts
  • Email support, 1-business-day response
  • Diagnostics via remote screen-share
  • Drop-off / pick-up from Klang Valley

Priority Care

Add-on (annual)

  • 3-year extended warranty on parts and labor
  • Phone + WhatsApp support, 4-hour response
  • Next-business-day on-site (where available)
  • Loaner unit during major repairs

Enterprise SLA

Custom — tailored per fleet

  • 24/7 named engineer + escalation path
  • On-site SLA from 4 hours; advance parts holding
  • Quarterly health checks + firmware updates
  • Multi-site coverage across Malaysia

Need a custom plan? Talk to our team.

FAQs

Frequently asked questions

  • What is the best AI workstation in Malaysia for on-prem inference?
    For most Malaysian teams, the NVIDIA DGX Spark is a good starting point — a desk-side personal AI supercomputer with NVIDIA GB10 Grace Blackwell, 128 GB unified memory, and the full DGX OS stack pre-installed. It runs 7B–70B models locally with low latency. For departments or production, the AI PRO 500 (multi-GPU pedestal, up to 4 GPUs) or EMARQUE AI Server (4U rackmount, up to 8 NVLink H200 GPUs) are next steps.
  • Should I buy an on-prem AI server or use cloud AI in Malaysia?
    Buy on-prem if you have steady inference (chat, RAG, agents, batch jobs), data that must stay inside your network, or workloads that grow faster than cloud per-token pricing fits. Use cloud for short, spiky experiments. Most teams in Malaysia find a single AI PRO 500 pays back in 12 to 18 months versus equivalent cloud GPU rental — no egress fees, no per-token surprises.
  • Which GPUs and CPUs are recommended for an on-prem AI system?
    GPUs: NVIDIA RTX 5090 (32 GB) for individual / small-team use, RTX 6000 Ada / 5090 multi-GPU for departments, and H200 / B200 NVLink for production training and large models. CPUs: AMD Ryzen 9 9950X for towers, Threadripper PRO or Intel Xeon W for multi-GPU pedestals, and dual EPYC or Xeon Scalable for rackmount. EMARQUE validates every combination for thermals, power, and airflow before shipping.
  • Can an AI workstation run major LLM models locally?
    Yes. EMARQUE workstations are tuned to run OpenAI GPT-OSS (20B and 120B), Meta Llama 3 / 3.1 / 3.2 / 3.3 (1B–90B), and the DeepSeek family (R1, Coder, Math, V3 Chat) locally. We pre-load the runtime (Ollama, vLLM, or your stack of choice) and validate tokens-per-second on your real prompts before delivery, with a benchmark report.
  • What OS and networking are ideal for an on-prem AI build in Malaysia?
    Most teams run Ubuntu 24.04 LTS for the Linux toolchain and CUDA support; Windows 11 Pro is also supported when your workflow requires it. For networking, 10 GbE is standard on AI PRO 500 and above; EMARQUE AI Server supports 25 / 100 GbE with optional RDMA for multi-node setups. We can ship default-deny outbound firewall rules and air-gapped configurations on request.
Contact Us

Get in Touch with Us

Tell us about your workload. We reply within one business day with a quote sized to fit.

  1. 01

    Key Account Manager

    +6012 627 2280
  2. 02

    Request for Quotation

    business@emarque.co