Support
Support that keeps you online
Every EMARQUE system ships with an SLA you can plan around, from a one-tower research lab to a multi-site enterprise fleet.
- Diagnostics & repair
- Most issues are diagnosed remotely within 24 hours. For hardware repairs, we hold common parts for 5090, 6000 Ada, EPYC, Threadripper PRO and Xeon W locally.
- Pickup & return logistics
- Free pickup and return inside Klang Valley. Insured courier nationally. Air-gapped customers can ship to our cleanroom or arrange on-site visits.
- Standard 57-point QC
- Every system ships after 48 hours of CPU/GPU/memory/disk stress testing with a benchmark report. The same QC underpins every warranty repair.
Care plans
Standard Care
Included with every system
- 1-year manufacturer-grade warranty on parts
- Email support, 1-business-day response
- Diagnostics via remote screen-share
- Drop-off / pick-up from Klang Valley
Priority Care
Add-on (annual)
- 3-year extended warranty on parts and labor
- Phone + WhatsApp support, 4-hour response
- Next-business-day on-site (where available)
- Loaner unit during major repairs
Enterprise SLA
Custom — tailored per fleet
- 24/7 named engineer + escalation path
- On-site SLA from 4 hours; advance parts holding
- Quarterly health checks + firmware updates
- Multi-site coverage across Malaysia
Need a custom plan? Talk to our team.
FAQs
Frequently asked questions
What is the best AI workstation in Malaysia for on-prem inference?
For most Malaysian teams, the NVIDIA DGX Spark is a good starting point — a desk-side personal AI supercomputer with NVIDIA GB10 Grace Blackwell, 128 GB unified memory, and the full DGX OS stack pre-installed. It runs 7B–70B models locally with low latency. For departments or production, the AI PRO 500 (multi-GPU pedestal, up to 4 GPUs) or EMARQUE AI Server (4U rackmount, up to 8 NVLink H200 GPUs) are next steps.Should I buy an on-prem AI server or use cloud AI in Malaysia?
Buy on-prem if you have steady inference (chat, RAG, agents, batch jobs), data that must stay inside your network, or workloads that grow faster than cloud per-token pricing fits. Use cloud for short, spiky experiments. Most teams in Malaysia find a single AI PRO 500 pays back in 12 to 18 months versus equivalent cloud GPU rental — no egress fees, no per-token surprises.Which GPUs and CPUs are recommended for an on-prem AI system?
GPUs: NVIDIA RTX 5090 (32 GB) for individual / small-team use, RTX 6000 Ada / 5090 multi-GPU for departments, and H200 / B200 NVLink for production training and large models. CPUs: AMD Ryzen 9 9950X for towers, Threadripper PRO or Intel Xeon W for multi-GPU pedestals, and dual EPYC or Xeon Scalable for rackmount. EMARQUE validates every combination for thermals, power, and airflow before shipping.Can an AI workstation run major LLM models locally?
Yes. EMARQUE workstations are tuned to run OpenAI GPT-OSS (20B and 120B), Meta Llama 3 / 3.1 / 3.2 / 3.3 (1B–90B), and the DeepSeek family (R1, Coder, Math, V3 Chat) locally. We pre-load the runtime (Ollama, vLLM, or your stack of choice) and validate tokens-per-second on your real prompts before delivery, with a benchmark report.What OS and networking are ideal for an on-prem AI build in Malaysia?
Most teams run Ubuntu 24.04 LTS for the Linux toolchain and CUDA support; Windows 11 Pro is also supported when your workflow requires it. For networking, 10 GbE is standard on AI PRO 500 and above; EMARQUE AI Server supports 25 / 100 GbE with optional RDMA for multi-node setups. We can ship default-deny outbound firewall rules and air-gapped configurations on request.
Contact Us
Get in Touch with Us
Tell us about your workload. We reply within one business day with a quote sized to fit.
- 01
Key Account Manager
+6012 627 2280 - 02
Request for Quotation
business@emarque.co
