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EMARQUE.AI
Coverage

Where EMARQUE delivers, commissions, and supports

HQ in Petaling Jaya, Selangor. Direct delivery and on-site commissioning across every Malaysian state. Cross-border B2B into Singapore, Indonesia, and Thailand. Remote-diagnostic and warranty support runs from one team regardless of where the hardware lives.

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Malaysia

Direct service across all 13 Malaysian states

Coverage is operational, not aspirational — every region below has had EMARQUE hardware delivered, commissioned, or warrantied at least once. Lead times and logistics are described as actually experienced, not as marketing claims.

  • Klang Valley (HQ)

    Kuala Lumpur · Petaling Jaya · Shah Alam · Subang Jaya · Cyberjaya · Putrajaya

    EMARQUE's HQ at Zenith Corporate Park (Kelana Jaya, PJ) is the operational centre. Same-day collection from the EMARQUE Lab is available for buyers in the Klang Valley; commissioning visits inside the Valley are typically completed within 48 hours of acceptance.

  • Selangor (outside Klang Valley)

    Klang · Kajang · Semenyih · Banting · Rawang · Sepang

    Direct delivery and on-site commissioning across the rest of Selangor — Klang, Kajang, Semenyih, Banting, Rawang, Sepang. Same-week turnaround for systems built to stock; longer for configurations sourced through manufacturer lead times.

  • Penang

    Georgetown · Bayan Lepas · Butterworth · Seberang Perai

    Significant on-prem AI demand from the Bayan Lepas free industrial zone and Georgetown software industry. EMARQUE handles insured ground freight from Klang Valley with delivery in 2–3 business days; on-site commissioning can be combined with regular quarterly engineer visits.

  • Johor

    Johor Bahru · Skudai · Iskandar Puteri · Pasir Gudang

    Johor Bahru clients benefit from same-day road freight from KL — delivery and setup within 48 hours of dispatch. Customers operating across the Causeway often pair Singapore HQ deployments with JB satellite labs, both serviced from EMARQUE's Klang Valley operations.

  • Northern region

    Ipoh · Taiping · Alor Setar · Kangar

    Perak, Kedah, and Perlis enterprises — particularly in manufacturing and agritech — are served via insured ground freight from KL in 2–4 business days. EMARQUE engineers travel for commissioning visits scheduled around regional deployment windows.

  • East Coast

    Kuantan · Kuala Terengganu · Kota Bharu

    Pahang, Terengganu, and Kelantan deployments are handled via insured road freight with documentation prepared for inter-state transit. Tier-1 phone and remote-diagnostic support is the same as Klang Valley; on-site engineer visits are scheduled with sufficient lead time.

  • Negeri Sembilan & Melaka

    Seremban · Nilai · Melaka City

    Adjacent to Klang Valley operations — most Seremban, Nilai, and Melaka deliveries complete within 24 hours of dispatch. Commissioning visits are routinely combined with KL trips at no premium.

  • East Malaysia

    Kota Kinabalu · Sandakan · Kuching · Miri · Bintulu

    Sabah and Sarawak deployments use air freight via KLIA — typical transit 3–5 business days plus customs clearance. EMARQUE handles full logistics paperwork; on-site commissioning is scheduled per deployment, with remote-diagnostic support available continuously.

Southeast Asia

Cross-border B2B into Singapore, Indonesia, Thailand

EMARQUE handles export documentation, air freight logistics, and remote commissioning support for enterprise customers across the region. Customs duties and on-arrival handling are coordinated with the receiving entity's nominated forwarder per local trade rules.

  • Singapore

    Cross-border B2B sales handled through standard ASEAN trade documentation. EMARQUE works with Singapore-based enterprise IT teams on commissioning windows that align with both HQ change-control calendars; customs and GST handled by the receiving entity per Singapore IRAS guidance.

  • Indonesia

    Jakarta, Surabaya, and Bandung deployments handled via Soekarno-Hatta air freight. EMARQUE supplies documentation in BIN-compliant format; final import handling is typically managed by the customer's nominated forwarder. On-site commissioning visits are scheduled with appropriate visa and import clearances.

  • Thailand

    Bangkok and Chiang Mai deployments served via Suvarnabhumi air freight. EMARQUE prepares export documentation per ASEAN Trade in Goods Agreement; customs duties and on-arrival handling are managed by the receiving customer. Remote-diagnostic support runs continuously regardless of physical distance.

For customers in Brunei, the Philippines, Vietnam, Cambodia, Laos, or Myanmar — EMARQUE has shipped opportunistically into these markets but does not currently offer standing local support. We’ll talk through the trade-offs candidly before quoting; for some workloads a regional partner is a better fit.

Talk to EMARQUE

Tell us about your workload.

Model size, concurrency, latency budget, deployment site. EMARQUE returns a quote in MYR within one Malaysian business day, sized to the workload — not the salesperson’s quota.

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  1. 01

    Key Account Manager

    +6012 627 2280
  2. 02

    Request for Quotation

    business@emarque.co